Submission Deadline
The incumbent is responsible for leading, planning and directing all system implementation activities, including configuration, testing, go-live and training relevant to service support modules, towards successful implementation of system modules, enhancing overall operational efficiency and user satisfaction.
Key and Critical Responsibilities
- Plans and oversees the entire implementation process for service support related modules, ensuring all stages from configuration to go-live are executed efficiently.
- Manages the setup and configuration of systems, ensuring they meet the specified requirements and are tailored to the intended needs.
- Oversees the testing phase, ensuring all modules are rigorously tested for functionality, reliability and performance before deployment.
- Directs the go-live activities, ensuring a smooth transition from testing to production and minimizing disruptions to operations.
- Develops and implements training programs for end-users to ensure they are well prepared to use the new systems effectively.
- Acts as the primary liaison between programme teams, MPA (Ministry of Public Administration) and MDAs (Ministries, Departments and Agencies), facilitating effective communication and collaboration.
- Coordinates and supervises the work of programme and project teams, ensuring all outputs meet quality standards and project timelines.
- Addresses and resolves any issues that arise during the implementation process and escalates problems promptly to prevent disruption and ensure project continuity.
- Performs other related duties as required.