Submission Deadline
The incumbent is required to support the daily operations of the AI Centre to which assigned. He/she must provide direct over-the-counter servicing to public customers, who would require assistance in the use of the equipment and services and/or guidance in how to transact e-Services.
Key and Critical Responsibilities
- Provide first-line responses to general enquiries regarding ICT and Internet use.
- Assist in planning, coordinating, and managing training sessions and workshops.
- Receive, record, sort, and route incoming and outgoing correspondence and other documents.
- Compose and issue routine correspondence and prepare drafts of more complex correspondence, reports, and meeting minutes as directed.
- Support the preparation of brochures, simple reports, and notices relating to matters arising at the assigned AI Centre, as directed by the Manager and ICT Technical Officer.
- Maintain a file register of memoranda, letters, reports, and other documents in accordance with established filing systems and procedures.
- Generate a variety of documents, including letters, memoranda, minutes, reports, and spreadsheets, using appropriate software applications.
- Respond to enquiries, determine the needs of callers and visitors, and direct them appropriately.
- Order and maintain inventory of supplies and equipment for the AI Centre.
- Liaise with and engage members of the community.
- Operate and perform minor maintenance on equipment such as photocopiers, facsimile machines, and multimedia projectors to support daily AI Centre operations.
- Perform other related duties as assigned.