The Modernisation and Service Improvement Division’s (MSID), strategic objective is to facilitate a fit-for-purpose and client-centric public service. Accordingly, the MSID develops policies, guidelines, and standards, facilitates service improvement in key public services, and establishes and operates whole-of-government solutions.
Objectives
- To develop policies, programs, and projects to promote the delivery of high-quality, client-responsive services based on good value and citizen participation.
- To facilitate process improvement and the transformation of the Human Resource function in the Public Service.
- To facilitate a culture of evidence-based decision-making and continuous improvement and innovation in the Public Service.
Main Functions
- Service Modernisation
- HRM Modernisation
- Change Management
- Organisational Performance Management
Range Of Services
- Project-centered services such as change management and customer service training.
- Service improvement – process mapping and analysis for process improvement and re-engineering.
- Guidance with developing Commitment for Results.
- Public Service Careers Portal demonstrations and public service career information.
- Technical and secretariat services for the SHRM Council.
Key Achievements
Image
UN Public Service Day Observation: Coordinated various events and activities to celebrate and promote public service.
Image
Career Fairs and Seminars: Conducted multiple career fairs and seminars with significant participation.
Career Portal: Launched with 1375+ public service job descriptions available.
Image
Connect with MSID
For any relevant queries, you may connect with this Division via: (868)-623-4724 exts. 31815, 31832 or 31833.